Product & Quality
What paper and printing method do you use?
All prints are produced on premium archival matte paper (250 g/m²) using museum-grade inks for maximum colour brilliance and UV resistance. Every poster is printed and inspected in-house to ensure it meets our quality standards before it ships."
Are your posters archival or fade-resistant?
Yes. Our prints are produced on archival materials with high UV-resistant inks, meaning your poster won't yellow or fade over time. Buy it once, enjoy it for years.
What sizes are available?
UK customers can choose from A4, A3, A2, and A1. US customers can choose from 12x18, 16x24, and 24x36 inches. See the size guide on each product page for help finding the right fit.
Where are your products manufactured?
All Drive-In Prints posters are printed and quality checked in-house. Every order is handled by us from start to finish — no third-party fulfilment, no outsourcing.
Are posters sold framed or unframed?
All posters are sold unframed. Standard A and US poster sizes fit most off-the-shelf frames from IKEA, Amazon, and most home stores — so finding the right fit is easy."
Shipping & Delivery
How long will my order take to arrive?
Orders are processed within 1–3 business days. Once dispatched, delivery takes 3–5 business days. You'll receive a tracking number by email as soon as your order is on its way.
Can I return my order?
Our prints are made to order, but we accept returns and exchanges within 30 days of delivery. If your order arrives damaged or incorrect, contact us immediately and we'll resolve it at no extra cost.
How much does shipping cost?
We offer free shipping on all orders to both the UK and USA. We don't currently ship to other countries.
How can I track my order?
Once your order is dispatched, you'll receive a tracking number by email so you can follow it every step of the way.
Orders & Returns
Can I cancel or change my order after placing it?
We begin processing orders quickly, so please contact us within 24 hours of placing your order if you need to make any changes or cancellations. After this window we can't guarantee modifications.
Do you accept returns or exchanges?
We accept returns and exchanges within 30 days of delivery. If you're not fully satisfied, contact us and we'll take care of it. If your order arrives damaged or incorrect, reach out immediately and we'll resolve it at no extra cost.
What if my poster arrives damaged?
If your poster arrives damaged, contact us within 5 days with photos and we'll send a replacement free of charge — no questions asked.
How do I request a refund?
We accept returns and exchanges within 30 days of delivery. If you're not fully satisfied, contact us and we'll make it right. Refunds are processed within 14 days of receiving your return.
Payment
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. All payment options are available at checkout.
Is my payment information secure?
Yes. All payments are processed through Shopify's secure, encrypted checkout. Your payment information is never stored on our servers and is fully protected at every step.
General
Where are you based?
Drive-In Prints is based in the UK and USA. All orders are printed and dispatched from our local facilities so your poster reaches you as quickly as possible.
How are your posters packaged?
All posters are carefully rolled and shipped in sturdy protective tubes to ensure they arrive in perfect condition.
When will I get my order?
Orders are processed within 1–3 business days. Once dispatched you'll receive a tracking number by email. Delivery takes 3–5 business days to the UK and USA.
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. Get in touch via our contact page with your requirements and we'll put together a deal for you.
